Conditions d'utilisation

Article 1. Applicability

1.1 These Conditions apply to all offers, orders and agreements of the website and WebManiac BV (the company under which falls).  Entering and accepting an offer or placing an order means that you explicitly accept the applicability of these General Conditions.

1.2 Deviation from these Terms and Conditions is only possible by written approval of WebManiac BV. In that case, the other provisions will continue to apply undiminished.

1.3 All rights and claims, as in these general terms and conditions and in possible further agreements for WebManiac BV are stipulated, are also stipulated for by WebManiac BV involved intermediaries and other third parties.

Article 2. Offers/Agreements

2.1 All offers of WebManiac BV are without obligation, unless explicitly stated otherwise. Offers do not automatically apply to repeat orders.

2.2 WebManiac BV reserves the express right to change prices, in particular when that is necessary because of (legal) regulations.

2.3 An agreement is only established after acceptance of your order by WebManiac BV. WebManiac BV reserves the right to refuse orders or to connect certain conditions to the delivery, unless explicitly determined otherwise. If an order is not accepted, WebManiac BV will communicate this within three (3) working days after receiving the order.

Article 3. Cooling off period

3.1 The buyer has the right during 14 calendar days after receipt of the product to dissolve the agreement without giving any reason and to return the product in the original unopened packaging and undamaged at his expense to WebManiac BV, Ouwerkerkstraat 11, 9700 Oudenaarde, Belgium. From this clause B2B customers (i.e. wholesale customers) are explicitly excluded.

3.2 The return procedure and the conditions for returning are further described in article 7.

Article 4. Prices and payments

4.1 The prices stated for the products and services offered are in euros, US dollars or British pounds, depending on the choice of the customer. The prices stated include VAT, taxes and/or other levies, unless stated otherwise or agreed upon in writing.

However, the prices stated are always exclusive of VAT for customers who are logged on to the wholesale section of this website as a B2B customer.

4.2 It is not possible to order cash on delivery.

4.3 During the conclusion of the agreement you determine the method of payment.  For example, you may choose to pay via :

- The payment options of MOLLIE (including iDEAL, American Express, Bancontact, Mastercard, Cartes Bancaires, Sofort Banking,...). 

4.4 WebManiac BV only delivers the goods when the payment has been received.

Article 5. Data

5.1 You must ensure that your data including, but not limited to, email address, address and bank account are complete, correct and current.

5.2 You also confirm that you are legally authorised in any way to use the website.

Article 6. Delivery

6.1 The order will be delivered to your home, unless you have indicated on the website that the order should be delivered to a different address. We strive to send the goods within 24 hours after placing the order. If, when processing the order, we find that we cannot comply with this, we will contact you about the delivery time.

6.2 If due to force majeure, the delivery of orders takes longer than fourteen (14) days, both WebManiac BV and the buyer have the opportunity to dissolve the agreement free of charge, after which both parties are released from their obligations towards each other and any payments already made will be returned.

6.3 The delivery times given by WebManiac BV are only indicative. Exceeding of any delivery period gives no right to compensation.

6.4 You are obliged to accept the purchased goods at the moment they are made available to you. If you refuse to take delivery or are negligent in providing information or instructions necessary for delivery, the products intended for delivery will be stored at your risk and expense.

6.5 If you have provided a wrong address for the delivery, the additional shipping costs will be at your expense. In case the goods are delivered to a wrongly specified delivery address, WebManiac BV cannot be held responsible for the recovery of the goods and/or any refund of the goods.

Article 7. Return of goods

7.1 Before you return anything, you should first notify our customer service via email ( or by letter (WebManiac BV, Ouwerkerkstraat 11, 9700 Oudenaarde, Belgium).

7.2 Items must be unopened and undamaged to be eligible for refund. Custom tattoos are not eligible for return and refund.

7.3 After receipt of the goods, the full purchase amount will be refunded within fourteen (14) calendar days.

7.4 The customer must pay the shipping costs for the return shipment.

7.5 Goods outside the EU cannot be returned.

Article 8. Ownership

WebManiac BV remains full owner of the delivered goods until the sales price has been paid in full.

Article 9. Intellectual and industrial property rights

9.1 You have to respect all intellectual and industrial property rights that rest on the products delivered by WebManiac BV completely and unconditionally.

9.2 The complete policy on intellectual property can be found in the 'Disclaimer' on each page of the website, as well as here.

Article 10. Liability

10.1 You have the obligation to examine at delivery whether the products meet the agreement.

10.2 If this is not the case, you must WebManiac BV as soon as possible and in any case within two (2) days after delivery, contact WebManiac BV by email ( or by letter (WebManiac BV, Ouwerkerkstraat 11, 9700 Oudenaarde, Belgium).

10.3 The complete policy on the limitation of liability by the use of the website of WebManiac BV can be found in the 'Disclaimer' on each page of the website, as well as here.

Article 11. Complaint procedure

If you have complaints about articles and/or services delivered by WebManiac BV, please let us know.  WebManiac BV strives for satisfied customers and will do its utmost to solve your complaint.

You can report your complaint to WebManiac BV by mail ( or by letter (WebManiac BV, Ouwerkerkstraat 11, 9700 Oudenaarde, Belgium).

You will usually receive an answer within two (2) working days, but at the latest within five (5) working days

Article 12. Orders & Communication

For delays, misunderstandings or not properly communicated order data and communications as a result of the use of Internet or any other means of communication in the traffic between you and WebManiac BV, or between WebManiac BV and third parties, as far as it relates to the relationship between you and WebManiac BV, WebManiac BV is not liable, unless and to the extent that there might be intent or gross negligence and by WebManiac BV.

Article 13. Privacy and Personal data

13.1 WebManiac BV will never (!) provide or sell personal data of customers (name, address, email, buying behaviour, etc) to third parties.

13.2 The complete privacy policy of WebManiac BV can be found on each page of the website, as well as here.

Article 14. Applicable law and competent judge

On all conditions, obligations, offers, orders and agreements to which these General Conditions apply, only Belgian law is applicable.

In case of dispute, only the courts of the district of Oudenaarde in Belgium are competent.

This website is property of WebManiac BV. 

Contact details

Address of registered office: WebManiac BV, Ouwerkerkstraat 11, 9700 Oudenaarde, Belgium

Telephone: +32(0)478 36 42 07


Ondernemingsnummer: BE0661.997.086

IBAN: BE16 6528 4918 5774