Your payment was not (yet) registered.

This may be due to:

1. You have chosen to pay by bank transfer:

We have received your order well.


Please follow the instructions in the mail Multisafepay has sent to your mailbox.


We will ship the goods within 24 hours after receiving your payment.


2. Your order has the status "Multisafepay - Uncleared":

The credit card company warned us about a possible irregularity with your credit card (e.g. the country of issue of your credit card does not match the country from where you ordered). These are warnings to protect you against fraud. In most cases we will accept your payment after checking the order.  

You will receive an e-mail when your order is accepted and shipped. 

3. Your order did not succeed:

You have cancelled your payment or something has gone wrong in the handling of the payment.


Your payment has not been received and your order could not be confirmed. 


Try again to make the payment. In case of problems, please contact our customer service.


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