Privacy & Cookies
With regard to the processing of dataBelow you can read how we process your data, where we save it or have it saved, which security measures we use and who has access to this data. 1. Web shop software: OScommerce Our web shop was developed with OSCommerce software, we have chosen Holbi Group Ltd to develop this software. Personal data that you provide us with to use our services, is shared with this party. Holbi Group Ltd has access to your data to offer (technical) support, they will never use your data for any other purpose. Holbi Group Ltd is obliged to take appropriate security measures under the agreement we have with them. These security measures consist of SSL-encryption and a strong password policy.
MultiSafePay will not store your data for longer than is allowed according to legal norms. 4.2 Paypal We use the PayPal platform to process (part of) the payments in our web shop. PayPal processes your name and address as well as your payment details such as your bank account number or credit card number. PayPal has taken appropriate technical and organisational measures to protect your personal data. PayPal reserves the right to use your data to improve their services and to share (anonymised) data with third parties on that basis. In the event of a request for deferred payment (credit granting) your personal data and information related to your financial position will be shared with credit checkers. All guarantees mentioned above in relation to the protection of your personal data also apply to the parts of PayPal’s services for which they employ third parties.
PayPal will not store your data for longer than is allowed according to legal norms. 5. Shipment and Logistics: Bpost and FEDEX When you place an order with us, it is our job to ensure the package is delivered to you. We use the services of Bpost and FEDEX to execute the deliveries. It is necessary that we share your name and address with Bpost or FEDEX for this purpose. Bpost and FEDEX only use this data to execute the agreement. In cases where Bpost and FEDEX use subcontractors, Bpost and FEDEX will also share your data with these parties.
Aims of data processing1. General aim of processing We only use your data to facilitate our services. That means the aim of process the data is always related to a service you request. We do not use your data for (targeted) marketing. If you share your data with us and we use this data to contact you at a later date, and you have not directly requested we contact you, we will explicitly ask your permission to do so. Your data is not shared with third parties, unless it is necessary for bookkeeping and other administrative purposes. These third parties are obliged to keep your information confidential based on the agreement we have with them and/or based on legal requirements. 2. Automatically collected data Data that is automatically collected by our website is processed with the aim of improving our services. This data (for example your IP address, web browser and operating system) do not constitute personal data. 3. Cooperation in fiscal or criminal investigations In certain cases, WebManiac BVBA will be legally obliged to share your data with government authorities in light of fiscal or criminal investigations. In such a case we will be obliged to share your data, but we will do our best to resist sharing your data whenever legally possible. 4. Storage Period We save your data as long as you are our customer. This means we save your customer profile until you let us know that you would no longer like to make use of our services. If you inform us of this, we will consider this a request to be forgotten. Due to applicable administrative obligations we are obliged to keep invoices with your (personal) data on them, this data will be kept by us for as long as we are legally obliged to do so. Our employees will no longer have access to your customer profile or to documents that we have produced based on your requests, however.
Your rightsBased on the relevant Belgian and European laws you have certain rights in relation to the personal data that is processed by us or on our behalf. We will explain what those rights are and how you can invoke those rights below. In principal we only send statements and copies of your data to an email address that is already known to us, to prevent any misuse. If you wish to receive data on another email address or for example by post, we will ask you to send us a form of ID. We have an administrative system that tracks processed requests, in the case of a request to be forgotten, we work with anonymised data. You will receive all statements and copies of data in a machine-readable format that we use in our own system. You have the right to file a formal complaint with the Data Protection Authority at any time if you suspect that we are using your personal data in an unauthorised manner. Right of inspection You have a right of access to the data that we process or have processed and that are related to your person at any time. You can request access from our privacy affairs officer. You will receive a response to your request within 30 days. If we grant your request, we will send you a copy of all your data including an overview of the processors who have access to this data and of the categories under which we have saved this data to the email address known to us. Right to rectification You have the right to have data that we process or that is processed on our behalf, and that relates to your person, changed. You can request a change from our privacy affairs officer. You will receive a response to your request within 30 days. If we grant your request, we will send you a confirmation that your data has been changed on the email address that is known to us. Right to limitation of processing You have the right to limit the data that we process or that is processed on our behalf and that are related to your person at any time. You can request a limitation from our privacy affairs officer. You will receive a response to your request within 30 days. If we grant your request, we will send you a confirmation that we will no longer process your data until you request to have the limitation lifted. Right to transferability You have the right to have the data that we process or have processed and that are related to your person, processed by a third party. You can request this from our privacy affairs officer. You will receive a response to your request within 30 days. If we grant your request, we will send statements and copies of all data related to you that have been processed by us or on our behalf to the email address that is known to us. It is highly probable that we will no longer be able to provide any services at this stage, because we cannot guarantee the safe transfer of your data. Right of opposition and other rights When applicable, you have the right to oppose to processing of your data by or on behalf of WebManiac BVBA. When you oppose we will immediately stop processing your data pending the processing of your objection. If your objection is founded, we will send you statements and copies of data that we process or have processed and then we will permanently cease the processing of your data. In addition, you have the right not to be subjected to automated individual decision making or profiling. We do not process your data in a way that this right is applicable. If you are of the opinion that this is, in fact, the case, please contact our privacy affairs officer.
Contact informationWebManiac BVBA
Company Number : BE0661 997 086
Privacy Affairs Officer: Jan Buyle (E: email@example.com)